Terms & Conditions
Goods Damaged in Transit
If any goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs (if you were asked to return items yourself).
Faulty Goods (Ink & Toner Cartridges)
If your product is faulty or should become faulty, you can obtain a replacement or refund within 6 months of purchase – you must be able to provide your order number. In addition, Globna INK compatible toners carry a 36 month warranty and can be returned for a replacement or refund in this timescale.
If you change your mind (Within 14 Days)
If you have changed your mind within 14 days from the day after the goods were delivered, then a full refund will be offered in the form of a discount voucher. You must take reasonable care of the goods until they are returned to us.
In particular this means that you will:
– not open shrink-wrapped or blister pack products or break any manufacturer’s seals
– not load any included software onto any PC or laptop
– return in good condition all packaging, manuals, cables etc
If you change your mind (After 14 days)
If you wish to return goods after 14 days from the day following day of receipt, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. Please note, a restocking fee will be charged. All goods must be unopened and in their original packaging.
Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering. This additional right to return goods after 14 days does not affect your statutory right to return goods.
How do I return my Oki, Philips or Dell products
If you need to return an Oki, Philips or Dell product that you have purchased and it has become faulty, unfortunately we are unable to collect these ourselves. Under instruction from the printer manufacturer, to return them you must arrange directly with them.
To maintain our customer care standards we will do our best to arrange this on your behalf, however the printer manufacturers have stated that this must be done by the original purchaser.
If an item has been supplied in error or has developed a fault we will arrange for collection free of charge, if this arranged collection is missed and a fee applies to re-booking the collection the customer will be liable for these charges.
Returning an item after a 28 day warranty period.
At our discretion an item returned after the 28th day of warranty may be refunded in the form of a credit voucher to use against future orders.
How do I raise my returns request?
You can exercise your right to return your goods either by calling us on 051 123456, or by email to firstname.lastname@example.org
We aim to despatch all goods that are in-stock and available on a same-day basis when received before 5:30pm. Orders received at the weekend will be despatched the next working day. We offer flat rate delivery fee €4.95 + VAT in Ireland and Northern Ireland. Please contact us for order information to other countries.
Our next-day delivery will be provided using a courier. This service excludes weekends, therefore orders placed on Friday before 5.30pm, will be delivered on Monday. The courier will deliver between 9am – 5:30pm on a working day.
We always send an e-mail to the e-mail address you submitted to inform you when your order has been posted. If goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction.
Please ensure you enter a complete shipping address, i.e The address must include the street name & house number or unit number, town and / or city and FULL Eircode/ postcode – Any deliveries that have not been received and do not contain a complete address will not be subject to refund or replacement.
Global Ink Ltd is under no obligation to fulfill orders / reserves the right to cancel orders if we have insufficient stock to deliver the goods you have ordered; or we do not deliver to your area or country; or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these Conditions of use.
If you choose to pay via Credit / Debit Card, your payment card will be debited as soon as you press the “Submit Payment” button on the secure order confirmation page.
If you receive a faulty or damaged product and notify us within 10 days of receipt of goods, Global Ink Ltd will reimburse reasonable return postal costs. The return postal costs of faulty items returned outside of our 10 day return policy are paid by the customer.
You can pay by MasterCard, Visa credit cards.
Order and credit card details are protected by SSL version 3, 128bit encryption.
Global Ink Ltd makes every effort to deliver all items within the stated time. In the case of late delivery please contact us by phone or e-mail.
If your goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging with all accessories and documentation (the packaging of ink and toner cartridges generally provides an essential air-tight seal for the product). You are entitled to a full refund or replacement goods.